refund & cancellation

At Secound Wife Indian Restaurant, we want you to be completely satisfied with every meal. However, we understand that plans change. This policy explains how cancellations and refunds work for online orders, table reservations, and prepaid services.

1. online food orders (delivery & pickup)

• Cancellation window: You may cancel your order within 30 minutes of placing it (before the kitchen starts preparation). A full refund will be issued to the original payment method.
• Late cancellation: After 30 minutes, if the order is already prepared/dispatched, cancellation is not possible. However, if you refuse delivery due to quality issues, please refer to section 3.
• Wrong or missing items: If your order is incorrect or missing items, contact us immediately (within 30 minutes of delivery). We will either resend the correct item or issue a pro‑rata refund.

2. table reservations

• Free cancellation: You can cancel or modify your table booking up to 2 hours before the scheduled time via phone or email. No questions asked.
• Late cancellation / no‑show: Cancellations within 2 hours of the booking time will be marked as a no‑show. While we don't charge a fee for regular tables, repeated no‑shows may affect future reservations.
• Prepaid / special event bookings: For large groups or festive thali events that require advance payment, cancellations are eligible for a full refund if intimated at least 24 hours in advance. Between 24 and 6 hours, 50% refund applies. Less than 6 hours, no refund, but we can transfer your payment to another date (subject to availability).

3. quality & dissatisfaction

Your enjoyment is our top priority. If any dish does not meet your expectations:

• Please photograph the issue and contact us within 30 minutes of delivery or dining (at the table, we'll fix it immediately).
• We will either replace the dish or issue a full refund for that item.
• For severe quality concerns (e.g., foreign object), the entire order value will be refunded after investigation.

4. refund processing

• All approved refunds will be processed to the original payment mode (credit card, UPI, net banking, wallet).
• Refunds typically reflect within 5–7 business days, depending on your bank / payment provider.
• For orders placed via third‑party platforms (Zomato, Swiggy), refunds are handled by their respective teams according to their policies. However, we coordinate with them to ensure resolution.

5. cancellation by the restaurant

In rare cases (e.g., unexpected unavailability of a dish, technical errors, or force majeure), we may need to cancel your order. You will be notified immediately, and a full refund will be initiated. We sincerely apologize for the inconvenience.

6. contact for refunds & cancellations

For any cancellation or refund request, please reach out to us directly:

• refunds@Secoundwife.in
• +91 11 4123 1234 (10:00 AM – 10:00 PM)
• Visit us: E-234, Gandhi Nagar, New Delhi - 110035

7. changes to this policy

We may update this Refund & Cancellation policy occasionally. The latest version will always be posted on this page with the effective date. By continuing to use our services, you acknowledge the current policy.